Privacy Policy

We collect information you provide directly to us, including:

• Personal identifiers: Name, email address, shipping address, and billing address when you create an account or place an order.
• Payment information: Credit/debit card details and billing information, processed securely through Stripe. We do not store full card numbers on our servers.
• Communications: Any messages you send us via email or support channels.
• Usage data: Pages visited, browser type, IP address, referring URL, and device information collected automatically when you browse our site.
• Cookies and tracking data: See the Cookies section below for details.

We use the information we collect to:

• Process and fulfill your orders, including communicating about order status and shipping.
• Send transactional emails (order confirmations, shipping notifications, receipts).
• Send marketing emails about new products, promotions, and updates — only if you have opted in. You may opt out at any time by clicking the unsubscribe link in any marketing email or emailing us at team@trendhaul-sfq.madethis.app.
• Respond to your inquiries and provide customer support.
• Improve and personalize our website and product offerings.
• Detect and prevent fraud or unauthorized access.
• Comply with legal obligations.

We share your information with third parties only as necessary to operate our business:

• Stripe: We use Stripe to process payments. Your payment information is transmitted directly to Stripe and governed by Stripe’s Privacy Policy. We do not receive or store your full card details.
• Shipping carriers: We share your name and shipping address with our logistics partners and shipping carriers to fulfill your orders.
• Analytics providers: We may use analytics tools (such as PostHog) to understand how visitors interact with our site. This data is aggregated and anonymized where possible.
• Suppliers: Products are sourced from global suppliers. Order details (shipping address, item details) are shared as needed to fulfill your order.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device. We use:

• Essential cookies: Required for the site to function (e.g., shopping cart, authentication session).
• Analytics cookies: Help us understand traffic patterns and improve our site.
• Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality. By continuing to use our site, you consent to our use of cookies as described here.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to certain legal obligations.
• Opt-out of marketing: Unsubscribe from marketing communications at any time.
• Data portability: Request a machine-readable copy of your data where technically feasible.

To exercise any of these rights, contact us at team@trendhaul-sfq.madethis.app. We will respond within 30 days.

We implement industry-standard technical and organizational measures to protect your personal information. All payment transactions are encrypted using SSL/TLS. Access to your data is restricted to authorized personnel only.

Despite our safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years for tax and legal compliance purposes.

Our site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

This Privacy Policy is governed by the laws of the United States. Any disputes arising from this policy will be resolved in accordance with applicable United States law.

We may update this Privacy Policy periodically. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy regularly.

If you have questions or concerns about this Privacy Policy, please contact us: